Phase 07 of 08
Change management
Typically 5-15% of total project cost. The people side — communications, stakeholder management, resistance reduction, executive sponsorship. Panorama identifies organisational issues as the top cause of schedule overruns.
What's included
- Change-impact assessment by role and team
- Communications plan (cadence, channels, audience)
- Executive sponsorship enablement
- Resistance management workshops
- Reinforcement plan for the first 6 months post-go-live
Common overruns
- Executive sponsor turnover mid-project
- Departments that opt out of new processes and run shadow systems
- Change saturation when other transformation programmes overlap
Source
Panorama 2026 Annual ERP Report — top cause of schedule overruns: 'organizational issues'. <25% of organisations have intense OCM focus.
Verified 2026-06-02
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