Phase 08 of 08
Hypercare (3-6 mo post-go-live)
Typically 5-10% of total project cost. Elevated support coverage immediately after go-live. SI partner stays engaged with daily standups, rapid-response defect resolution, and stabilisation work.
What's included
- SI partner on-site or on-call coverage
- Daily incident triage standups
- Defect resolution and patch deployment
- Process tuning based on real usage data
- Knowledge transfer to internal support
Common overruns
- Hypercare extended beyond planned window due to lingering defects
- SI partner exits before internal support is genuinely ready
- Second-wave issues surfacing at month-end / quarter-end
Source
ISG Index trends + aggregator synthesis 2026.
Verified 2026-06-02
Other phases