Phase 06 of 08
Training
Typically 15-20% of total project cost. End-user training, train-the-trainer programmes, role-specific curricula, ongoing learning resources. Routinely under-invested — and the under-investment shows up as productivity loss in months 1-3 post-go-live.
What's included
- Role-based curricula (finance / ops / customer-facing)
- Train-the-trainer sessions for super-users
- Documentation library and quick-reference guides
- Hands-on sandbox time for end users
- Post-go-live refresher cycles
Common overruns
- Skipping training to save budget — pays back as productivity hit later
- Generic vendor courses that don't reflect the configured implementation
- Trainer travel costs when the project goes multi-site
Basis
Digital Signet allocation model. Panorama 2026 reports fewer than 25% of organisations invest intensely in OCM and training.
Reviewed 2026-09-04
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