Phase 02 of 08
Licences (year 1)
Typically 25-50% of total project cost. Per-user / per-tenant / per-module subscriptions for the first 12 months. Larger share at the small / mid-market end (where licences dominate); smaller share at enterprise (where SI services dominate).
What's included
- Base subscription or per-user fees
- Module licences (Manufacturing, Advanced Inventory, etc.)
- Sandbox / non-prod environment licences
- Add-on connector licences if vendor-direct
- Mandatory first-year support tier
Common overruns
- Second-year licence escalation (renewal uplift, often several percent a year and higher without a contractual cap)
- Forced tier upgrades to enable SSO, audit logs, or API access
- Sandbox environments not included in headline per-user price
Basis
Digital Signet allocation model. Licence share reflects the widely-cited ratio of roughly 1.5 to 2.5 times licence cost for implementation (Software Path 2022, 1,338 projects).
Reviewed 2026-09-04
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